Shipping Policy.

 

Delivery Service

For your safety, orders over $1000 require an adult signature. Weather Delays and Customs Issues: Inclement weather and customs issues may cause delivery delays or rescheduling. Royal-diana.com is not liable for weather-related delays or refunds of shipping fees. However, we will resend packages that fail to clear customs.

Tracking Your Order

We will send you a tracking number and estimated delivery date via email (or SMS). You can also use the tracking number in the email or on the carrier's website to check the status of your order.

Estimated Delivery Date

We have calculated the estimated delivery date for your order. The estimated delivery date for each item will be displayed on the product information page, shopping cart, checkout process, and order confirmation page.

However, the following factors may cause changes to the estimated delivery date:

  • Delays in credit approval
  • Weather delays
  • Other shipping/vendor service disruptions
  • APO/FPO/DPO orders shipped through the Military Postal Service (MPSA)

The estimated delivery date takes into account the following factors:

  • Time required for size adjustments
  • Time needed for personalized and special orders
  • Items shipped from different locations on different dates*
  • The shipping method you selected during checkout**

*All orders may be shipped from different locations on different dates. **The estimated delivery date on the product page defaults to ground shipping or current promotional shipping methods. Choosing other shipping methods may change the estimated delivery date. There may be multiple estimated delivery dates within one order.

Delivery Options We Offer

  • Standard Shipping: Delivery dates and shipping fees vary depending on your region. Free shipping is not available in certain areas.
  • Express Shipping: The fastest shipping option. Currently unavailable due to product-related issues and is being optimized.
  • Standard Shipping: A non-urgent shipping option. Please refer to the estimated delivery date shown during checkout, which includes processing and transit times.